We pride ourselves on competitive prices and aim to give you the best value knitting and crochet products on the market, however if you do find a full priced product at a lower value on one of our competitors websites we’ll happily price match it for you.
- We'll match our competitor’s online store price.
- The competitor’s product must be identical to ours, and offered on the same terms.
- Etsy, Ebay and any discount stores are not classed as competitors.
- Local yarn stores are excluded from the price match.
- We and the competitor must have stock ready for delivery.
- We must be able to verify the competitor’s price, which is to be proven before purchase by either a dated screen shot or link to the site.
- We’ll match the price of a product; not delivery charges or other services.
- Price match can only be used against full priced items.
- Price matches claimed after purchase will not accepted.
How to submit your price match
If you do find the same product for sale at a lower price on an online competitor, sold with the same service conditions, you can make a price match request. It's as simple as just letting us know via email.
- Email our customer service team at [email protected] with a dated screen shot or link to the product you are price matching.
For clarification on the price match terms and conditions call our Customer Services team on 0845 519 4573.
If our team agrees with your request, we’ll happily match the price when you purchase the product from us.