UK – Customers should expect their orders to be delivered within 1-3 working days (excluding the day of despatch). Orders sent using MyHermes courier should arrive within 2 days and are fully tracked. Many customers report that their orders arrive the next day, but in some cases they may take up to a week. If your order contains a backorder, we will aim to despatch your items together when we receive the out of stock item from the supplier, however this will not always be possible and some of your order may be sent separately.
Delivery by Hermes - Exceptions – There are a few UK addresses, usually in remote locations, where unfortunately we cannot offer a two day delivery service. If you have bought an item that has been sent using our courier service but live at one of the following postcodes please allow some extra time for delivery - all orders should arrive within 5 days of leaving the warehouse. Postcodes affected: BT, FK20, GY, HS, IM, IV, JE, KA, KW15, KW17, PA, PH20, PH21, PH31, PH32, PH33, PH35, PH41, PH49, PH50, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, ZE.
Europe – Orders should arrive within 5-7 working days (excluding day of despatch).
Rest of the World – Orders should arrive within 10-14 working days (excluding day of dispatch)
USA and Canada – Orders to the US and Canada vary considerably in delivery time, from a few days to a few weeks. One reason for this is the increased security measures imposed on passenger airlines carrying cargo to the US and Canada.