Deramores Rewards FAQs
Shop, Collect & Treat Yourself.
The Deramores Rewards scheme rewards you for shopping with us, when you've got enough points you can treat yourself to anything on our online store.
How do I join Derapoints?
Joining is easy - simply create a Deramores account and you will automatically join our Deramores Rewards scheme. On launch, existing account holders and new members will receive 200 Derapoints to get you started on your yarn saving journey. Sign up HERE.
Who is eligible to join the Deramores Rewards scheme?
Everyone! Simply sign up for an account HERE and start earning Derapoints today.
How do I collect Derapoints?
For every order you place you'll receive 5 points per £1. You'll also receive additional points on your birthday, when you refer a friend (and they place an order with us), when you share products on Facebook and when you write a product review.
How do I redeem Derapoints?
Log in to your Deramores account and click on the Derapoints value in the top right hand corner. Here you can choose to redeem your points for different values. Once you've selected your chosen value you will be given a coupon code to deduct your redeemed Derapoints off your next order. A copy of the coupon code will be sent to your Deramores Rewards account email address too. Redeem 500 Derapoints for a £5 coupon, 1000 Derapoints for a £10 coupon or 2500 Derapoints for a £25 coupon.
How do I use my Derapoints?
Once you've redeemed your Derapoints and received your coupon via email, use the code to deduct the voucher's value off your order at the checkout page.
How can I spend my Derapoints?
Derapoints points can be redeemed at different levels. Once redeemed you will receive a coupon code for the value of redemption. You can use the coupon to deducted the value of the voucher off your order, however you cannot partially spend your coupon. Each coupon is valid for one use only, meaning if you have a £25 coupon and your order only comes to £20 you cannot save the remaining £5 of the value of the voucher.
How do I check how many Derapoints I have?
Sign in to your Deramores account and your points balance will be visible in the top right hand corner.
Can I use Derapoints to purchase all products?
Derapoints can be earned on every product excluding free patterns, where the value is £0.00. You can earn points when purchasing an eGift Card and the person you gift the card to can also collect points when spending the credit. You will receive 5 points per £1 spent, this includes the cost of shipping. For example if you spend £10.05 on yarn and £2.95 on shipping you will redeem 65 Derapoints.
What happens if my order is cancelled or refunded?
Any Derapoints that were earned as a result of that order will be deducted from your account balance. However, Derapoints that were redeemed as part payment of that order will be reinstated.
Why have my Derapoints gone down?
If you or one of you referrals recently cancelled a purchase or recently made a return, this could affect your balance.
I've just placed an order/ signed up/ engaged on social media but my points haven't been added.
Not to worry - sometimes your account can take a little longer to be updated, however if you don't see your points within 24 hours get in touch with our customer service team at email@example.com and a representative will happily add these on for you.
Can I use Derapoints and a eGift Card at the same time?
Yes, you can use your redeemed Derapoints and an eGift Card together to purchase your order.
Can I use Derapoints and a discount coupon code at the same time?
No, promotional coupon codes and Derapoints cannot be used alongside each other. For example if you have received a 15% off coupon code for signing up to our newsletter you cannot use this when spending Derapoints, however if you choose to use the 15% discount you will continue to earn Derapoints on the value of your order.
Do my Derapoints ever expire?
Regular customers have no expiry date to spend their Derapoints and they can be collected over a period of years, however accounts that have not been active for 12 months will have their points deducted and your Derapoints balance will be set to zero.
If I return an order purchased with my Derapoints can I redeem the points back?
Yes, once we've received your returned items any Derapoints spent on this order will be added back on to your account for future use.
Can I get points backdated for any order I placed before you launched the programme?
No, points can only accrued after the programme launch date.
Can I get points for registering my birthday?
Yes, however your birthday must be added 30 days or more before the actual date in order for you to be automatically awarded the birthday points. However once your birthday is added in you'll receive points every year.
Who can I contact if I have a query?
Our friendly customer service team will be more than happy to help with any queries you may have. You can get in touch via firstname.lastname@example.org, give us a call on 0845 519 4573 or drop us a message on our Facebook page here.