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Delivery and Returns

Due to a high increase in bundle orders, there is a slight delay in orders being dispatched from our warehouse. Rest assured, we are working around the clock to get your order to you as quickly as possible, but please allow up to 5 working days for the dispatch of your order. Thank you for your patience.

If your query is urgent, please contact our Customer Service team via Facebook, live chat or phone.

 

Delivery & Dispatch

For our DX Express Shipping service, we aim to pick pack and dispatch all orders placed before 2:00pm The Same Working Day. You order will then be delivered Within 1 to 3 days. Any orders placed after 2:00pm on that working day will be scheduled for delivery the next working day. i.e. An order placed at 2:35pm on Monday will be delivered on Wednesday.

For our FREE Standard Shipping service, we aim to pick, pack and dispatch all orders from our warehouse within 5 Working Days Sent by Hermes. During extremely busy periods there may be a day or two delay in dispatching your order.

UK Deliveries

UK deliveries are fully tracked and you can track your order online by:

Clicking Here and entering your 10 Digit DX Order Tracking Number. 

Clicking Here and entering your 16 Digit Hermes Order Tracking Number.

UK Deliveries - Pricing

 Territory Delivery Method Charge Despatch Time Delivery Time

United Kingdom & Northern Ireland

FREE Standard Shipping

£2.95 (FREE When You Spend Over £20)*

1-3  Working Days

5-7 Working Days

United Kingdom Mainland DX Express (Up to 25kg) £4.95  Same Day (Order Before 2pm) 1 to 3 Working Days*

 

* Excludes Northern Ireland. Any orders placed after 2:00pm will be delivered the following working day. i.e. An order placed at 2:35pm on Monday will be delivered on Wednesday. 

DX Tracked 24 & Tracked 24 with Signature aim to deliver your parcel the next working day and includes full online tracking, SMS/email recipient notifications and a Safeplace option if no one is home. DX Express Shipping is available Monday - Friday only.

International Deliveries

For international deliveries you can now choose our premium tracked service. As well as being faster, you can also track your order online by Clicking Here and entering your Landmark Global Order Tracking Number

Once you have logged on, simply click the "Track with" link, located on the right hand side of the screen to track your package with your local courier.

A slower untracked service will still be available for deliveries under 1kg (2lb, 3oz).

Canadian Duties and Taxes

You may have to pay import duties and/or additional taxes which are levied once a package reaches your country. Unfortunately you are responsible for payment of any such duties, taxes or customs charges assessed by your government. We have no control over these charges and so cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

Please Note: The cost of delivery is calculated during the checkout process based on the product weight and your delivery location.

Please note that we cannot deliver to a PO Box address.

Delivery time frame from 2 to 7 working days based on location 

Australia From £15.42
Austria £13.66 up to 30kg
Belgium £10.98 up to 30kg
Bulgaria £19.55 up to 30kg
Canada From £19.10
China From £23.33
Croatia £18.85 up to 30kg
Cyprus From £14.83
Czechia £11.68 up to 30kg
Denmark £13.93 up to 30kg
Estonia £16.13 up to 30kg
Finland £20.12 up to 30kg
France £13.69 up to 30kg
Germany

£12.09 up to 30kg

Greece

£23.67 up to 30kg

Hong Kong

From £13.87 

Hungary

£11.93 up to 30kg

India

From £12.68 

Ireland

£10.86 up to 30kg

Italy

£15.77 up to 30kg

Japan From £24.57
Latvia £15.85 up to 30kg
Lithuania £14.09 up to 30kg
Luxembourg £11.64 up to 30kg
Malaysia From £19.25
Malta  From £15.85
Netherlands £10.72 up to 30kg
New Zealand From £25.12
Norway £44.79 up to 30kg
Poland £12.40 up to 30kg
Portugal £16.19 up to 30kg
Qatar From £13.24
Romania £20.00 up to 30kg
Saudi Arabia From £20.44
Singapore From £15.72
Slovakia £14.18 up to 30kg
Slovenia £14.18 up to 30kg
South Korea From 25.46
Spain £14.39 up to 30kg
Sweden £15.41 up to 30kg
Switzerland £39.01 up to 30kg
Taiwan From £21.14
UK Channel Islands From £5.95
UAE From £12.65
USA From £17.08
 

Delivery costs to EU destinations include UK VAT at 20%. 

Unfortunately we are currently unable to deliver to the following countries:

Country

Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Iceland, Indonesia, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand (1 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

Returns

  • We will replace and refund most goods provided they are returned to us within 14 days of receipt to you complete, unused and in original packaging with tags and labels in place.
  • We will only replace items likes for like
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop.

Terms and Conditions

  • Products covered within the standard returns exception section of our returns policy are excluded from this offer.
  • Your rights as a consumer are not impacted by this offer.
  • Any refunded returns received outside of your right to cancel period will not include outbound postage costs. For further information on your right to cancel please refer to our standard returns policy.
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop
* Free delivery is only available on value over the stated amount after all discounts applied.
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