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Due to a high increase in bundle orders, there is a slight delay in orders being dispatched from our warehouse. Rest assured, we are working around the clock to get your order to you as quickly as possible, but please allow up to 5 working days for the dispatch of your order. Thank you for your patience.

If your query is urgent, please contact our Customer Service team via Facebook, live chat or phone.

 

Delivery & Dispatch

For our DX Next Day Shipping service, we aim to pick pack and dispatch all orders placed before 2:00pm The Same Working Day. You order will then be delivered The Next Working Day. Any orders placed after 2:00pm on that working day will be scheduled for delivery the next working day. i.e. An order placed at 2:35pm on Monday will be delivered on Wednesday.

For our FREE Standard Shipping service, we aim to pick, pack and dispatch all orders from our warehouse within 3 Working Days Sent by Hermes. During extremely busy periods there may be a day or two delay in dispatching your order.

UK Deliveries

UK deliveries are fully tracked and you can track your order online by:

Clicking Here and entering your 10 Digit DX Order Tracking Number. 

Clicking Here and entering your 16 Digit Hermes Order Tracking Number.

UK Deliveries - Pricing

 Territory Delivery Method Charge Despatch Time Delivery Time

United Kingdom & Northern Ireland

FREE Standard Shipping

£2.95 (FREE When You Spend Over £25)

1 - 3 Working Days

1 - 3 Working Days

United Kingdom Mainland DX Next Day Shipping (Up to 25kg) £3.95  Same Day (Order Before 2pm) Next Working Day*

 

* Excludes Northern Ireland. Any orders placed after 2:00pm will be delivered the following working day. i.e. An order placed at 2:35pm on Monday will be delivered on Wednesday. 

DX Tracked 24 & Tracked 24 with Signature aim to deliver your parcel the next working day and includes full online tracking, SMS/email recipient notifications and a Safeplace option if no one is home. DX Next Day Shipping is available Monday - Friday only for delivery Tuesday - Saturday.

International Deliveries

For international deliveries you can now choose our premium tracked service. As well as being faster, you can also track your order online by Clicking Here and entering your Landmark Global Order Tracking Number

Once you have logged on, simply click the "Track with" link, located on the right hand side of the screen to track your package with your local courier.

A slower untracked service will still be available for deliveries under 1kg (2lb, 3oz).

Canadian Duties and Taxes

You may have to pay import duties and/or additional taxes which are levied once a package reaches your country. Unfortunately you are responsible for payment of any such duties, taxes or customs charges assessed by your government. We have no control over these charges and so cannot predict their amount. We recommend contacting your local customs office or taxation authority for more information before placing your order.

Please Note: The cost of delivery is calculated during the checkout process based on the product weight and your delivery location.

International Deliveries - Pricing

Delivery costs to EU destinations include UK VAT at 20%. 

Territory

Included Countries

Standard Tracked Delivery

Untracked Delivery

FREE  Standard Tracked Delivery When You Spend Over (£)

Weight
Despatch Time
Weight
Despatch Time
Up to 1kg
1kg - 2kg
Over 2kg
1 - 3 Working Days
Up to 1kg
1 - 3 Working Days
United Kingdom Islands Isle of Man, Jersey, Guernsey £5.95 £5.95 £5.95 Delivery within 3 working days - - £25.00
Europe Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland £5.00 £7.50 £9.95 Delivery within 5 working days - - £40.00
USA  United States of America  £7.95 £12.50 £21.50 Delivery within 7 working days - - Not Available
 Canada  Canada £7.50 £10.50 £26.95 Delivery within 7 working days - - Not Available
Australia Australia £9.00 £13.95 £23.95 Delivery within 8 working days - - Not Available
New Zealand New Zealand £8.50 £13.50 £24.50 Delivery within 8 working days - - Not Available
Rest of World Band 1 Angola, Anguilla, Antigua And Barbuda, Bangladesh, Brunei Darussalam, Cambodia, Congo, Equatorial Guinea, Hong Kong, Iceland, Indonesia, Iraq, Israel, South Korea, Malaysia, Mali, Monaco, Myanmar, Nepal, Pakistan, Romania, Seychelles,  Japan £9.95 £11.95 £13.95 Delivery within 8 working days - - Not Available
Rest of World Band 2 Afghanistan, Albania, Algeria, Andorra, Argentina, Armenia, Aruba, Bahamas, Bahrain, Barbados, Belarus, Bermuda, Bhutan, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cuba, Curacao, Dominican Republic, Ecuador, Egypt, El Salvador, Faroe Islands, Gabon, Georgia, Ghana, Gibraltar, Guatemala, Guinea, Guinea-Bissau, Haiti, India, Ivory Coast, Jamaica, Jordan, Kenya, Kosovo, Kuwait, Lao. People's Democratic Republic, Lebanon, Lesotho, Liberia, Liechtenstein, Macao, Macedonia, Malawi, Maldives, Mauritius, Mexico, Montenegro, Morocco, Mozambique, Namibia, Nicaragua, Nigeria, Oman, Peru, Philippines, Qatar, Russia, Rwanda, Saint Lucia, Saint Martin, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, South Africa, Sri Lanka, Sudan, Suriname, Swaziland, Taiwan. Province of China, United Republic of Tanzania, Thailand, Trinidad And Tobago, Tunisia, Turkey,  Ukraine, United Arab Emirates, Uruguay, Vietnam, Zambia £14.50 £17.95 £24.50 Delivery within 8 working days - - Not Available

 

Unfortunately we are currently unable to deliver to the following countries:

Country

Azerbaijan, Belize, Benin, Bolivia, Botswana, British Virgin Islands, Canary Islands, Cape Verde, Cayman Islands, Comoros, The Democratic Republic of Congo, Cook Islands, Djibouti, Dominica, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, Gambia, Greenland, Grenada, Guadeloupe, Guyana, Honduras, Iran, Kazakhstan, Kiribati, Kyrgyzstan, Libyan Arab Jamahiriya, Madagascar, Martinique, Mauritania, Mayotte, Moldova, Mongolia, New Caledonia, Niger, Panama, Papua New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts And Nevis, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, Solomon Islands, Tajikistan, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, Wallis And Futana

Returns

  • We will replace and refund most goods provided they are returned to us within 30 days of receipt to you complete, unused and in original packaging with tags and labels in place.
  • We will only replace items likes for like
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop.

Terms and Conditions

  • We have extended our returns policy from 30 to 60 days to support our customers during the current challenging times.
  • Products covered within the standard returns exception section of our returns policy are excluded from this offer.
  • Your rights as a consumer are not impacted by this offer.
  • Any refunded returns received outside of your right to cancel period will not include outbound postage costs. For further information on your right to cancel please refer to our standard returns policy.
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop