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Delivery and Returns

Due to a high increase in bundle orders, there is a slight delay in orders being dispatched from our warehouse. Rest assured, we are working around the clock to get your order to you as quickly as possible, but please allow up to 5 working days for the dispatch of your order. Thank you for your patience.

If your query is urgent, please contact our Customer Service team via Facebook, live chat or phone.

 

Delivery & Dispatch

For our Express Shipping service, we aim to pick pack and dispatch all orders placed before 2:00pm The Same Working Day. You order will then be delivered Within 1 to 3 days. Any orders placed after 2:00pm on that working day will be scheduled for delivery the next working day. i.e. An order placed at 2:35pm on Monday will be delivered on Wednesday.

 

UK Deliveries

UK deliveries are fully tracked and you can track your order online by:

Clicking Here and entering your 10 Digit DPD Order Tracking Number. 

Clicking Here and entering your 16 Digit Hermes Order Tracking Number.

UK Deliveries - Pricing

United Kingdom & Northern Ireland

 Territory Delivery Method Charge Dispatch Time Delivery Time

United Kingdom & Northern Ireland

UK Economy Delivery (5 - 8 Working Days)

 £2.95*

Free when spending over £28 on site

1-3  Working Days

5-7 Working Days

United Kingdom & Northern Ireland UK Standard Delivery (2 - 4 Working Days) £3.95 1-3  Working Days 2 - 4 Working Days
UK Mainland DPD Next Day £6.95 Same Day (Order Before 2pm) Next Day*

 

* Excludes Northern Ireland. Any orders placed after 2:00pm will be delivered the following working day. i.e. An order placed at 2:35pm on Monday will be delivered on Wednesday. 

DPD aim to deliver your parcel the next working day and includes full online tracking, SMS/email recipient notifications and a Safeplace option if no one is home. DPD Express Shipping is available Monday - Friday only.

International Deliveries

For international deliveries you can now choose our premium tracked service. As well as being faster, you can also track your order online by Clicking Here and entering your DPD International Order Tracking Number. 

Once you have logged on, simply click the "Track with" link, located on the right hand side of the screen to track your package with your local courier.

Duties and Taxes

Unfortunately due to changes in the EU Laws, some countries will impose import duty charges will need paying by the customer

Please Note: The cost of delivery is calculated during the checkout process based on the product weight and your delivery location.

Please note that we cannot deliver to a PO Box address or Parcel Locker.

Now delivering to Albania, Argentina, South Africa, Morocco, Mexico, Iceland, Russia, Pakistan, Philippines, Thailand, Trinidad & Tobago, Nigeria, Vietnam, Indonesia, Zimbabwe, Zambia, Venezuela, Uganda, Turkey, Serbia, Peru, Oman, Mauritius, Gibraltar, Malawi, Libya, Lesotho, Myanmar, Kuwait, Kenya, Israel, Kazakhstan, Jordan, Guatemala, Greenland, Ghana, Georgia, Gambia, Faroe Islands, Egypt, Ecuador, Dominican Republic, Costa Rica, Colombia, Chile, Bermuda, Bahamas, Brazil, Bosnia & Herzegovina, Bahrain, Barbados

Delivery time frame from 2 to 7 working days based on location 

 

Delivery costs to EU destinations include UK VAT at 20%. 

Unfortunately we are currently unable to deliver to the following countries:

Country

Afghanistan, √Öland Islands, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan,¬† Bangladesh, Belarus, Belize, Benin,¬† Bhutan, Bolivia, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands,¬† Cura√ßao, C√īte d‚ÄôIvoire, Djibouti, Dominica, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon,¬† Grenada, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Haiti, Heard & McDonald Islands, Honduras, Iraq, Jamaica, Kiribati, Kosovo,¬† Kyrgyzstan, Laos, Lebanon, Liberia, Liechtenstein, Macao SAR, Madagascar, Maldives, Mali, Martinique, Mauritania, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Namibia, Nauru, Nepal, New Caledonia,¬† Nicaragua, Niger, Niue, Norfolk Island, North Macedonia, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Pitcairn Islands, R√©union, Rwanda, Samoa, San Marino, S√£o Tom√© & Pr√≠ncipe, Senegal,¬† Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia,¬† South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barth√©lemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Wallis & Futuna, Western Sahara, Yemen,¬†

Returns

  • We will replace and refund most goods provided they are returned to us¬†within 14 days of receipt to you¬†complete, unused and in original packaging with tags and labels in place.
  • We will only replace items likes for like
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop.

Terms and Conditions

  • Products covered within the standard returns exception section of our returns policy are excluded from this offer.
  • Your rights as a consumer are not impacted by this offer.
  • Any refunded returns received outside of your right to cancel period will not include outbound postage costs. For further information on your right to cancel please refer to our standard returns policy.
  • Proof of posting is not accepted as proof of delivery.
  • Returns will only be accepted and processed if returned in original packaging and in a saleable state. We reserve the right to reduce your refund to reflect any reduction in the value of the goods if the item has been handled in a way in which would not be permitted in a shop