Due to a high increase in bundle orders, there is a slight delay in orders being dispatched from our warehouse. Rest assured, we are working around the clock to get your order to you as quickly as possible, but please allow up to 5 working days for the dispatch of your order. Thank you for your patience.
If your query is urgent, please contact our Customer Service team via Facebook, or phone.If your query is regarding your order status, please use the "Where's my order" link below before contacting us.
To easily track your order, click the "Where's My Order" button above. This will take you to your recent orders (you may need to log in) clearly displaying the tracking number. From there you can click the number and it will take you through to the courier's website.
If you are viewing on a mobile, follow the same instructions but click through to the specific order to collect your tracking number.
To check your balance, or see ways of redeeming points, click the "What's my Derapoints Balance" button above. This will pop up your Derapoints balance (you may need to log in) enabling you to see the various ways to earn or redeem your Derapoints.
If you have questions on earning or redeeming Derapoints, or anything else related to Deramores Rewards, simply click on the button above to go to our information page.
If it has been some time since you have shopped with us (where have you been?!), your account can become dormant. However, Don't worry - Just input your details as if you are creating a new account with the same email address that you have used previously and the system will recognise you and include all your order history. Just click the "Activate my Account" button above.