- Via our Online Chat which is open 9:00am - 5:30pm Monday - Friday UK Time (This can be accessed by clicking on the Deramores Online Chat icon located at the bottom right hand corner of the screen).
- Via our UK Based Call Centre, where you can call us on +44 (0) 845 519 4573* or +44 (0) 1733 777 345* (Lines open 9:00am - 5:30pm Monday - Friday UK Time).
- Via email using the button below:
Commonly Asked Questions
Below is a self-help guide to answer some of our most common questions.
If you are viewing on a mobile, follow the same instructions but click through to the specific order to collect your tracking number.
To check your balance, or see ways of redeeming points, click the "What's my Derapoints Balance" button above. This will pop up your Derapoints balance (you may need to log in) enabling you to see the various ways to earn or redeem your Derapoints.
If you have questions on earning or redeeming Derapoints, or anything else related to Deramores Rewards, simply click on the button above to go to our information page.
If it has been some time since you have shopped with us (where have you been?!), your account can become dormant. However, Don't worry - Just input your details as if you are creating a new account with the same email address that you have used previously and the system will recognise you and include all your order history. Just click the "Activate my Account" button above.