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Due to a high increase in bundle orders, there is a slight delay in orders being dispatched from our warehouse. Rest assured, we are working around the clock to get your order to you as quickly as possible, but please allow up to 5 working days for the dispatch of your order. Thank you for your patience.

If your query is urgent, please contact our Customer Service team via Facebook, live chat or phone.

If your query is regarding your order status, please use the "Where's my order" link below before contacting us.

Please email our Customer Service Team at customer.service@deramores.com or call us on 0845 519 4573 (Monday - Friday, 9.00am - 2:30pm UK Time).
If you are calling from overseas, you can call us on +44 (0) 1733 777 345. Alternatively, you can leave us a message on Live Chat.

    Commonly Asked Questions

    Below is a self-help guide to answer some of our most common questions.

    Once your order has been dispatched you will receive an order confirmation email which will include your tracking number.

    To easily track your order, click the "Where's My Order" button above. This will take you to your recent orders (you may need to log in) clearly displaying the tracking number. From there you can click the number and it will take you through to the courier's website.
    If you are viewing on a mobile, follow the same instructions but click through to the specific order to collect your tracking number.

    Please click the above button to begin the process of making a return. This can be for either a damaged product, exchange, or a refund in line with our 30 day no quibble returns policy. Just follow the easy step by step instructions and we will email you every step of the way to keep you fully informed of your process.

    To check your balance, or see ways of redeeming points, click the "What's my Derapoints Balance" button above. This will pop up your Derapoints balance (you may need to log in) enabling you to see the various ways to earn or redeem your Derapoints.

    If you have questions on earning or redeeming Derapoints, or anything else related to Deramores Rewards, simply click on the button above to go to our information page. 

    To find out where we ship to and our delivery charges, click the "Delivery Charges" button above.

    Click the button above and follow the instructions to reset your password.

    If it has been some time since you have shopped with us (where have you been?!), your account can become dormant. However, Don't worry - Just input your details as if you are creating a new account with the same email address that you have used previously and the system will recognise you and include all your order history. Just click the "Activate my Account" button above.

    * Call charges may apply.