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Best Online Knitting Store

- 2015 Winner -

Call 0845 519 4573


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Delivery Information

Delivery & Despatch

We do everything we can to make sure your order gets to you as soon as possible.

With over 100,000 items in stock, most of our products are available as soon as you purchase them. If a product is temporarily out of stock or you’d like a large quantity, we may be able to back order the items for you. If a product is to be backordered, this will be clearly indicated in your shopping basket prior to checkout. If your order contains a backorder, we will aim to despatch your items together when we receive the out of stock item from the supplier, however this will not always be possible and some of your order may be sent separately. If there are any problems with your order we will let you know as soon as possible.

The cost of delivery is calculated during the checkout process based on the delivery location.

Country Order Value Cost
United Kingdom
Max. 8 Pattern Leaflets
N/A £1.25
United Kingdom
Yarn, Books, Needles, Buttons, Accessories & Everything Else!
£0.00 - £25.00 £2.95
£25.00+ FREE
USA All Orders £3.95
Austria, Australia, Belgium, Canada, Czech Republic, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, The Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden All Orders £4.95
Brazil, China, Denmark, India, Malaysia, Mexico, Norway, Saudi Arabia, South Africa, Switzerland, The Rest of Europe All Orders £5.95
The Rest of the World All Orders £6.95

Please Note: Delivery costs to EU destinations include UK VAT at 20%.

Returns & Replacements

If you are unhappy with your goods, you can return them in a saleable condition within 30 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.

Deramores Retail Limited (Returns) Unit 8 Conqueror Court Watermark Business Park Sittingbourne Kent ME10 5BH United Kingdom